Delete Account

Last Updated: November 3, 2026

At PetCareAI, we respect your privacy and believe you should always have control over your personal information. This Delete Account Policy explains how you can request the deletion of your PetCareAI account and the associated personal data.

1. How to Delete Your Account

If you no longer wish to use PetCareAI, you can request the permanent deletion of your account by following these steps:

  1. Log in to your PetCareAI account.
  2. Navigate to your Profile / Account Settings section.
  3. Select the Delete Account option.
  4. Review the account deletion information and confirm your request.
  5. Once confirmed, your account deletion request will be processed.

Alternatively, you can contact our support team through the contact details provided below to request account deletion.

2. Information Deleted from Your Account

When your account is permanently deleted, we will delete or anonymize the personal information associated with your account, including:

  • Your name, email address, and contact information.
  • Your account login and profile information.
  • Your pet profiles and associated details.
  • Your saved preferences and personal settings.
  • Your chat history and AI interaction history, where applicable.
  • Uploaded images, documents, and other user-submitted information, where applicable.

3. Information We May Retain

In certain circumstances, we may retain limited information when required or permitted by applicable laws and regulations.

This may include:

  • Transaction and payment records required for accounting purposes.
  • Information necessary to comply with legal obligations.
  • Records relating to fraud prevention, security, or dispute resolution.
  • Information required to protect our legal rights.

Any retained information will be securely stored and used only for the purposes for which retention is necessary.

4. Account Deletion Processing Time

Once we receive your account deletion request, we will begin processing it.

Your account and associated personal information will generally be deleted within 30 days, unless a longer retention period is required or permitted by applicable law.

Some information may remain in secure backup systems for a limited period before being permanently removed.

5. Important Things to Know Before Deleting Your Account

Please note that deleting your PetCareAI account is a permanent action.

After your account is deleted:

  • You will no longer be able to log in to your account.
  • Your saved pet profiles and related information will no longer be accessible.
  • Your chat history and saved AI recommendations may be permanently lost.
  • You may lose access to account-related features and services.
  • You may need to create a new account if you wish to use PetCareAI again.

Please ensure that you save any important information before submitting your deletion request.

6. How to Request Account Deletion via Email

If you are unable to delete your account through the application, you can submit a deletion request by contacting our support team.

Email: [Insert Support Email Address]

Subject: Request for PetCareAI Account Deletion

Please include your registered email address and a request to delete your PetCareAI account. We may ask you to verify your identity before processing the request to protect your account.

7. Children’s Accounts

If a parent or legal guardian believes that a child’s personal information has been collected through PetCareAI without appropriate authorization, they may contact us to request the review and deletion of such information.

8. Changes to This Policy

PetCareAI reserves the right to update this Delete Account Policy from time to time to reflect changes in our services, privacy practices, or applicable legal requirements.

Any updates will be published on this page along with the revised Last Updated date.

9. Contact Us

If you have any questions about this Delete Account Policy or need assistance with deleting your account, please contact us:

PetCareAI Support Team

We are committed to protecting your privacy and ensuring that you have complete control over your PetCareAI account and personal information.

Your pet’s silent needs, voiced through AI.
Always here to guide every step of their care.

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