Terms and Conditions

PETCARE AI TERMS OF USE

Last Updated: 27th August 2026

These Terms of Use (“Terms”) govern your access to and use of PetCare AI, including our website, mobile application, AI-powered services, subscription services, token-based features, referral and affiliate programs, content, software, tools, and related products and services (collectively, the “Service”).

The Service is operated by Anvira Management LLC, doing business as PetCare AI (“PetCare AI,” “Company,” “we,” “us,” or “our”).

Please read these Terms carefully before accessing or using PetCare AI.

By creating an account, logging in, purchasing a subscription, purchasing or using tokens, accessing or using any part of the Service, or otherwise indicating your acceptance of these Terms where presented, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Service.

1. ABOUT PETCARE AI

PetCare AI provides AI-powered information, tools, recommendations, resources, creative services, and other features relating to pets and pet care.

The Service may include both:

subscription-based access through the PetCare AI application; and
token-based AI features available through the PetCare AI website or other supported interfaces.

Current token-based features may include:

Injury Scanner
Ask AI Vet
AI Pet Portrait

PetCare AI may also provide other features relating to pet wellness, nutrition, behavior, training, grooming, reminders, informational resources, creative content, and related topics.

The availability of particular features may depend on your account, subscription plan, token balance, device, platform, location, promotional offer, or other eligibility requirements.

PetCare AI may introduce, modify, rename, improve, suspend, or discontinue features from time to time, subject to applicable law.

2. IMPORTANT VETERINARY AND MEDICAL DISCLAIMER

2.1 PetCare AI Is Not a Veterinary Service

PetCare AI does not provide veterinary, medical, diagnostic, emergency, prescription, or treatment services.

The Service is not a veterinary clinic, veterinarian, emergency facility, medical professional, or medical device.

Information provided through PetCare AI, including AI-generated responses, Injury Scanner outputs, Ask AI Vet responses, wellness information, nutrition information, behavior information, training information, grooming information, summaries, recommendations, reminders, and other pet-care content, is intended for general informational and educational purposes only.

Nothing provided through PetCare AI should be interpreted as:

a veterinary diagnosis;
a medical diagnosis;
a prescription;
a treatment plan;
professional veterinary advice;
emergency medical advice; or
a substitute for examination or advice from a licensed veterinarian or other qualified professional.

2.2 Consult a Qualified Veterinarian

You should consult a licensed veterinarian or other appropriately qualified professional regarding questions or concerns relating to your pet’s health, symptoms, condition, medication, injury, nutrition, treatment, behavior, or care where professional evaluation is appropriate.

You should never delay, avoid, or disregard professional veterinary care because of information provided through PetCare AI.

2.3 Veterinary Emergencies

Do not rely on PetCare AI during a veterinary or medical emergency.

If you believe your pet may be experiencing an emergency, serious illness, serious injury, poisoning, breathing difficulty, severe allergic reaction, loss of consciousness, significant bleeding, or another urgent condition, contact a licensed veterinarian or emergency veterinary facility immediately.

PetCare AI cannot assess every emergency condition and does not guarantee that its technology will identify an emergency.

3. ARTIFICIAL INTELLIGENCE

3.1 Use of Artificial Intelligence

PetCare AI uses artificial intelligence, machine learning, automated analysis, and related technologies to generate information, observations, responses, recommendations, summaries, creative content, images, and other outputs.

AI-generated outputs may be based on:

information you provide;
images you upload;
prompts or questions you submit;
automated analysis;
available reference information;
system-generated context; and
other information processed by the Service.

3.2 Limitations of AI

Artificial intelligence is not perfect.

AI-generated content may be:

inaccurate;
incomplete;
outdated;
ambiguous;
inappropriate for a particular pet;
based on incomplete information;
based on inaccurate information submitted by a user;
misinterpreted;
unsuitable for a particular health, medical, behavioral, nutritional, or other situation; or
otherwise unreliable.

PetCare AI does not guarantee that AI-generated content will always be accurate, complete, current, appropriate, or suitable for your pet or your particular circumstances.

3.3 Your Responsibility

You are responsible for evaluating information provided through the Service before relying upon it or taking action.

You remain responsible for decisions relating to your pet’s:

health;
treatment;
medication;
safety;
nutrition;
behavior;
training;
grooming; and
general care.

Where professional expertise is necessary or appropriate, you should consult a qualified professional.

4. SPECIFIC AI FEATURES

4.1 Injury Scanner

The Injury Scanner allows users to submit images or other supported information for automated AI analysis relating to visible concerns involving a pet.

The Injury Scanner:

does not perform a veterinary examination;
does not provide a medical or veterinary diagnosis;
does not guarantee identification of an injury or medical condition;
may fail to identify important symptoms or conditions;
may incorrectly interpret an image; and
must not be relied upon as a substitute for professional veterinary care.

An apparently reassuring Injury Scanner result does not mean that a pet is healthy or does not require veterinary attention.

If you are concerned about your pet’s health or safety, contact a qualified veterinarian.

4.2 Ask AI Vet

Ask AI Vet is an AI-powered informational feature through which users may ask questions relating to pets and pet care.

Despite the name “Ask AI Vet,” the feature is not a veterinarian and does not provide veterinary services.

Responses generated through Ask AI Vet are automated AI-generated information intended only for general informational and educational purposes.

Ask AI Vet does not establish a veterinarian-client-patient relationship and does not provide diagnosis, prescription, treatment, or emergency services.

4.3 AI Pet Portrait

AI Pet Portrait is a creative AI feature that may generate artistic or stylized images based on user-submitted photographs, prompts, or other content.

AI Pet Portrait outputs are generated automatically and may:

differ from the user’s expectations;
differ from the appearance of the original pet;
contain visual inaccuracies;
contain unexpected features or artifacts;
vary between generations; or
be affected by the quality of the submitted image or prompt.

PetCare AI does not guarantee any particular artistic result.

5. ELIGIBILITY

Individual users must be at least 13 years old to create an account or use PetCare AI.

If you are under the age of majority where you live, you may use the Service only with the permission and involvement of a parent or legal guardian where required by applicable law.

By accessing or using PetCare AI, you represent that you meet the applicable eligibility requirements.

If you use PetCare AI on behalf of a company, organization, or another legal entity, you represent that you have authority to bind that entity to these Terms.

Additional age, eligibility, or verification requirements may apply to particular purchases, features, subscriptions, promotions, or programs.

6. ACCOUNT CREATION AND LOGIN

Certain PetCare AI services require an account.

You may be permitted to create or access your account using supported authentication options, including third-party login providers.

You agree to provide accurate, current, and complete information when creating and maintaining your account.

You must not:

create an account using false information;
impersonate another individual or entity;
access another person’s account without permission;
create accounts for fraudulent purposes;
create multiple accounts to manipulate promotions, referrals, subscriptions, or token allocations; or
attempt to bypass account restrictions.

You are responsible for maintaining the confidentiality and security of your account credentials.

If you believe your account has been compromised, contact us at:

support@pet-care.ai

7. SUBSCRIPTION-BASED ACCESS

7.1 Paid Subscription Requirement

PetCare AI operates as a subscription-based application.

After creating or logging into an account, users may be required to select and purchase an applicable subscription before accessing subscription-based functionality.

Unless PetCare AI expressly offers a free trial, free plan, promotional access period, or another alternative, payment may be charged immediately after the user selects and confirms the applicable subscription following login or account creation.

7.2 Subscription Information

Before completing a subscription purchase, users will be presented with applicable information such as:

subscription price;
billing period;
included features;
applicable taxes;
introductory or promotional pricing, where applicable;
renewal terms, where applicable; and
other material purchase conditions.

Subscription prices and available plans may vary based on:

country;
currency;
platform;
device;
subscription type;
promotional offer; and
applicable taxes or fees.

7.3 Subscription Access

Subscription-based features generally become available after successful processing of the applicable payment.

PetCare AI may offer different subscription tiers with different functionality, limits, benefits, or included entitlements.

The exact features included within a subscription will be communicated when the plan is offered.

8. AUTOMATIC RENEWAL

Certain subscriptions may automatically renew at the end of each applicable billing period unless cancelled before the renewal date.

Where required, information about:

recurring charges;
billing frequency;
renewal price;
trial conversion;
cancellation; and
other applicable renewal conditions

will be disclosed before the subscription purchase is completed.

By affirmatively purchasing an automatically renewing subscription, you authorize recurring charges in accordance with the terms presented to you until your subscription is cancelled.

9. SUBSCRIPTION CANCELLATION

For subscriptions purchased through the Apple App Store, subscription management and cancellation are handled through the user’s Apple account and are subject to Apple’s applicable terms and policies.

For subscriptions purchased through Google Play, subscription management and cancellation are handled through the user’s Google Play account and are subject to Google’s applicable terms and policies.

For subscriptions purchased directly through PetCare AI or another authorized provider, applicable cancellation instructions will be provided through the relevant account, checkout process, payment provider, or Service.

Cancellation generally stops future renewal charges.

Cancellation does not automatically provide a refund of amounts previously paid unless required by applicable law or applicable purchase terms.

10. FREE TRIALS AND PROMOTIONAL OFFERS

PetCare AI may offer:

free trials;
introductory pricing;
promotional pricing;
discounts;
complimentary access;
promotional tokens; or
other special offers.

The applicable duration, pricing, eligibility requirements, conversion terms, and other conditions will be communicated when the offer is presented.

Unless expressly stated otherwise, a trial or promotional subscription may automatically convert into a paid subscription at the end of the applicable promotional period if the user has agreed to automatic conversion and does not cancel before the applicable deadline.

PetCare AI may determine eligibility for promotional offers and may limit, modify, or discontinue promotions subject to applicable law.

11. TOKENS

11.1 Token-Based Features

In addition to subscription services, PetCare AI may provide certain features that require the use of digital usage credits referred to as “Tokens.”

Tokens may currently be used for features including:

Injury Scanner;
Ask AI Vet; and
AI Pet Portrait.

PetCare AI may introduce additional token-based features or modify the token requirement for existing features.

11.2 Obtaining Tokens

Tokens may be:

included or provided as part of a subscription;
provided as part of a promotional offer;
provided as a referral or reward benefit;
provided without charge at PetCare AI’s discretion; or
purchased separately.

The number of tokens provided or available for purchase may vary depending on the applicable offer, package, plan, campaign, or account.

11.3 Purchasing Tokens

Where available, users may purchase additional Tokens.

Before a purchase is completed, PetCare AI will display or otherwise communicate the applicable:

number of Tokens;
price;
currency; and
material purchase conditions.

Purchased Tokens are generally credited to the user’s applicable PetCare AI account after successful payment processing.

11.4 Token Usage

Different PetCare AI features may require different numbers of Tokens.

The applicable Token requirement should be displayed or otherwise communicated before a user initiates the applicable feature.

Tokens may be deducted when the user initiates or submits a token-based request, such as:

submitting content to Injury Scanner;
submitting a request through Ask AI Vet; or
generating an AI Pet Portrait.

11.5 Nature of Tokens

Tokens are digital usage credits provided solely for accessing eligible PetCare AI features.

Tokens:

do not constitute money;
are not cryptocurrency;
are not stored monetary value;
do not represent an ownership interest;
cannot be redeemed for cash;
may not be sold or resold;
may not be transferred between accounts unless PetCare AI expressly permits it; and
may only be used for eligible PetCare AI features.

11.6 Token Expiration

Different types of Tokens may be subject to different expiration rules.

11.6.1 Purchased Tokens

Tokens purchased separately by a user do not expire solely because the user’s subscription is cancelled or expires, unless otherwise required or permitted by applicable law and clearly disclosed at the time of purchase.

Purchased Tokens remain associated with the user’s PetCare AI account and may be used for eligible Token-based features while the Service remains available.

11.6.2 Subscription Tokens

Tokens provided as part of a subscription are promotional or subscription-related usage benefits and may expire when the applicable subscription period ends or is cancelled. Any applicable expiration or forfeiture terms will be disclosed when the Tokens are provided or when the applicable subscription is purchased.

11.6.3 Promotional Tokens

Tokens provided free of charge through promotions, referrals, rewards, campaigns, or other promotional programs may have an expiration date or other usage restrictions. Any applicable expiration period will be communicated when the Promotional Tokens are provided.

11.6.4 Changes to Token Expiration

PetCare AI may establish or modify expiration rules for Tokens prospectively, subject to applicable law and any rights applicable to Tokens that have already been purchased.

11.7 Failed Generations or Technical Errors

If Tokens are deducted but a feature cannot be delivered because of a verified technical failure attributable to PetCare AI, PetCare AI may restore the applicable Tokens where appropriate.

A result that the user dislikes, disagrees with, or considers unsatisfactory does not necessarily constitute a technical failure.

12. REFUNDS

12.1 Subscription Refunds

Refunds for purchases made through the Apple App Store or Google Play Store are generally subject to the applicable platform’s refund policies and procedures.

Refunds for purchases made directly through PetCare AI or another authorized provider will be handled in accordance with the applicable purchase terms and applicable law.

12.2 Token Purchases

Subject to applicable law, PetCare AI may establish that:

successfully completed Token purchases are generally non-refundable;
Tokens that have already been consumed are non-refundable;
Tokens affected by a verified technical failure may be restored rather than refunded; and
mandatory consumer refund rights remain unaffected.

The final policy should be displayed or referenced before Token purchases are completed.

13. EFFECT OF SUBSCRIPTION CANCELLATION ON TOKENS

Cancelling or allowing a subscription to expire does not automatically delete Purchased Tokens that the user has separately purchased.

Unless otherwise disclosed at the time of purchase or required by applicable law:

13.1 Purchased Tokens

Unused Purchased Tokens will remain available in the user’s PetCare AI account after cancellation or expiration of a subscription, subject to the continued availability of the applicable Token-based features and the Service.

13.2 Subscription Tokens

Unused Tokens provided as part of a subscription will expire when the applicable subscription period ends or is cancelled, unless PetCare AI expressly states otherwise.

13.3 Promotional Tokens

Unused Promotional Tokens, including Tokens provided through referrals, rewards, promotional offers, campaigns, or complimentary access, may expire when the applicable promotional period or eligibility period ends, as communicated when those Tokens are provided.

13.4 Account Deletion

If a user permanently deletes their PetCare AI account, unused Tokens may be permanently forfeited, subject to applicable law and any rights applicable to Purchased Tokens.

PetCare AI will communicate any material expiration or forfeiture terms applicable to Tokens before or at the time those Tokens are purchased or provided.

14. PAYMENT PROCESSING

Payments may be processed by:

Apple;
Google;
credit or debit card processors;
online payment gateways; or
other authorized third-party payment providers.

Users may also be subject to the applicable payment provider’s terms and privacy policies.

Where a third-party payment processor handles a transaction, PetCare AI may not directly receive or store complete payment-card information.

Users are responsible for providing accurate and authorized payment information.

15. USER CONTENT

15.1 Content You Provide

PetCare AI may permit users to provide, submit, upload, create, or transmit:

photographs;
pet images;
prompts;
questions;
chats;
text;
feedback;
audio;
videos;
links;
comments; and
other information or materials.

Collectively, these materials are referred to as “User Content.”

You retain ownership of rights you hold in your User Content.

15.2 Permission to Process User Content

By submitting User Content through the Service, you grant PetCare AI a non-exclusive, worldwide license to host, store, reproduce, transmit, format, process, analyze, and otherwise use your User Content to the extent reasonably necessary to:

provide the Service;
process your requests;
generate requested AI outputs;
maintain the Service;
provide support;
protect the Service and users;
troubleshoot technical issues; and
improve the Service,

subject to our Privacy Policy and applicable law.

This permission does not transfer ownership of your User Content to PetCare AI.

15.3 Rights in Uploaded Content

You represent and warrant that you either:

own the User Content you upload; or
have all necessary rights and permissions to provide that content to PetCare AI.

You must not upload content that violates another person’s intellectual property, privacy, publicity, confidentiality, or other legal rights.

15.4 Prohibited User Content

You must not provide User Content that is:

unlawful;
fraudulent;
defamatory;
threatening;
harassing;
abusive;
hateful;
violent;
materially misleading;
deceptive;
infringing;
malicious;
unauthorized advertising;
spam; or
otherwise prohibited by applicable law.

PetCare AI may remove or restrict content that violates these Terms.

16. AI-GENERATED OUTPUTS

Subject to these Terms and applicable law, users may use AI-generated outputs for lawful personal or authorized business purposes.

Because AI technology may generate similar or identical outputs for different users, PetCare AI does not guarantee that an AI-generated output will be unique.

PetCare AI does not guarantee that generated content will:

be free from errors;
meet a user’s expectations;
be suitable for commercial use;
be eligible for intellectual-property protection;
be non-infringing in every jurisdiction; or
be appropriate for a particular purpose.

Users are responsible for evaluating AI-generated outputs before publishing, distributing, commercially using, or relying upon them.

17. ACCEPTABLE USE

You must not:

reverse engineer or attempt to derive the source code of PetCare AI except where legally permitted;
circumvent security or technical restrictions;
interfere with the Service;
access another account without permission;
use bots, scrapers, or automated extraction systems without authorization;
transmit malicious code;
use PetCare AI for fraudulent, abusive, deceptive, or unlawful purposes;
exploit bugs or vulnerabilities;
manipulate Tokens, subscriptions, promotions, referrals, or account balances;
create fraudulent accounts;
use PetCare AI to infringe another person’s rights;
use the Service to develop or train a competing service through unauthorized copying or extraction; or
assist another person in engaging in prohibited activity.

PetCare AI may investigate suspected abuse and take appropriate action.

18. INTELLECTUAL PROPERTY

PetCare AI and its underlying:

software;
technology;
interfaces;
databases;
designs;
graphics;
text;
trademarks;
service marks;
logos;
processes;
systems;
features; and
proprietary materials

are owned by or licensed to Anvira Management LLC and are protected by applicable intellectual-property laws.

Except for rights expressly granted under these Terms, users receive no ownership rights in the Service.

You may not use PetCare AI’s trademarks, logos, branding, or proprietary materials without authorization except where permitted by applicable law.

19. PRIVACY

Our Privacy Policy explains how PetCare AI collects, uses, processes, stores, discloses, and otherwise handles personal information.

The Privacy Policy is incorporated into these Terms by reference.

Users should review the Privacy Policy before using the Service.

Information that may be processed through PetCare AI can include account information, submitted prompts, uploaded images, pet-related information, device information, service usage information, and other information described in the Privacy Policy.

20.THIRD-PARTY SERVICES

PetCare AI may integrate with or provide access to third-party:

websites;
applications;
APIs;
authentication providers;
payment providers;
software;
technologies;
products;
platforms; or
content.

PetCare AI does not control and is not responsible for third-party services.

Use of third-party services may be subject to separate terms and privacy policies.

21. THIRD-PARTY COMPONENTS

PetCare AI may incorporate third-party software, APIs, open-source components, libraries, interfaces, or other technology.

Certain components may be subject to separate license terms.

Where applicable, those terms will govern the relevant third-party component to the extent required.

22. REFERRAL AND AFFILIATE PROGRAM

22.1 Program

PetCare AI may offer a referral or affiliate program (“Referral Program”) that allows eligible users, creators, influencers, partners, organizations, and other approved participants (“Participants”) to earn rewards or commissions for referring new users to PetCare AI.

Participation may be subject to these Terms and additional Referral Program rules communicated by PetCare AI.

22.2 Referral Codes and Links

Eligible Participants may receive a unique referral code or referral link (“Referral Code”).

Participants may share their Referral Code with friends, family, followers, audiences, customers, communities, or other people who may be interested in PetCare AI.

Referral Codes may not be sold, transferred, manipulated, or used for fraudulent purposes.

22.3 Referral Incentives

PetCare AI may offer:

discounts;
promotional incentives;
commissions;
rewards; or
other benefits

to Participants and/or referred customers.

Specific benefits and eligibility requirements may vary.

22.4 Referral Commissions

A Participant may become eligible for commission when a referred user uses a valid Referral Code or Referral Link and completes an eligible subscription purchase.

Unless otherwise communicated, referral commissions will be based on the applicable commission percentage specified by PetCare AI and calculated against net revenue actually received by PetCare AI.

Net revenue may exclude:

Apple App Store fees;
Google Play fees;
other platform fees;
applicable taxes;
refunds;
promotional discounts;
chargebacks;
reversals;
fraudulent transactions; and
other amounts PetCare AI does not ultimately retain.

Commission rates may vary by Participant, campaign, plan, offer, or program.

The applicable rate will be separately communicated.

22.5 Qualifying Referral

Unless otherwise communicated, a referral qualifies only where:

the referred person is a new eligible PetCare AI customer;
the person uses a valid Referral Code or Referral Link attributed to the Participant;
the person completes an eligible subscription transaction;
payment is successfully processed;
the transaction is not refunded, cancelled, charged back, reversed, or fraudulent; and
the transaction otherwise complies with applicable Referral Program rules.

22.6 Prohibited Affiliate Activity

Participants must not:

refer themselves;
create fake or duplicate accounts;
manipulate referral tracking;
generate fraudulent referrals;
make false or misleading claims;
make unauthorized veterinary, medical, diagnostic, performance, or other claims about PetCare AI;
represent themselves as PetCare AI employees, veterinarians, agents, or representatives without authorization;
send unlawful spam;
use misleading advertising;
purchase PetCare AI branded keywords without authorization;
misuse PetCare AI trademarks or branding;
create websites or accounts that falsely appear to be operated by PetCare AI;
engage in prohibited paid advertising;
circumvent Referral Program rules; or
violate advertising laws or platform policies.

22.7 Affiliate Disclosure

Participants must clearly disclose their relationship with PetCare AI and the possibility that they may receive compensation when disclosure is required by applicable law, advertising standards, or platform policies.

Participants must not falsely present a compensated endorsement as an independent or uncompensated recommendation where disclosure is required.

22.8 Commission Adjustments

PetCare AI may withhold, cancel, reverse, or adjust commissions arising from transactions that are:

refunded;
cancelled;
charged back;
reversed;
fraudulent;
improperly attributed;
generated through prohibited activity; or
otherwise determined not to qualify.

22.9 Affiliate Payments

Referral commissions are subject to payment methods, schedules, minimum thresholds, verification requirements, and other procedures communicated by PetCare AI or its applicable affiliate-program provider.

Participants may be required to provide:

identity information;
payment information;
tax information; and
other required verification information.

Participants are responsible for their applicable tax and reporting obligations.

22.10 No Employment Relationship

Participation in the Referral Program does not create an employment, partnership, joint venture, franchise, agency, or similar relationship with PetCare AI.

Participants have no authority to make commitments or agreements on behalf of PetCare AI.

22.11 Changes to Referral Program

PetCare AI may modify, suspend, or terminate the Referral Program subject to applicable law.

PetCare AI may also suspend individual Participants who violate these Terms or applicable Referral Program rules.

23. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, PetCare AI is provided:

“AS IS” AND “AS AVAILABLE.”

PetCare AI does not guarantee that:

the Service will always be available;
the Service will always be error-free;
information will always be accurate;
AI-generated information will always be appropriate;
Injury Scanner will identify every injury or medical concern;
Ask AI Vet will provide a correct response;
AI Pet Portrait will meet a user’s expectations;
the Service will meet every user’s requirements;
defects will always be corrected; or
any particular outcome will occur.

To the maximum extent permitted by law, PetCare AI disclaims applicable express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, satisfactory quality, and non-infringement.

Nothing in this section excludes warranties that cannot legally be excluded.

24. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Anvira Management LLC, PetCare AI, and their respective affiliates, officers, directors, employees, contractors, agents, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to PetCare AI or these Terms.

This may include claims relating to:

lost profits;
lost savings;
lost data;
loss of opportunity;
business interruption;
reliance on AI-generated information;
pet illness;
pet injury;
pet death;
treatment decisions;
user actions or omissions; or
other losses arising from use of the Service.

PetCare AI is not responsible for decisions, diagnoses, treatments, actions, or omissions made by users or third parties based on information obtained through the Service.

To the maximum extent permitted by applicable law, PetCare AI’s aggregate liability for claims arising from or relating to these Terms or the Service will not exceed the amount actually paid by the user to PetCare AI during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

25. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Anvira Management LLC, PetCare AI, and their respective affiliates, employees, officers, directors, contractors, agents, licensors, and service providers from third-party claims, liabilities, damages, losses, and reasonable costs arising from:

your material violation of these Terms;
your unlawful use of PetCare AI;
User Content you submit;
your violation of another person’s rights; or
your unlawful or unauthorized affiliate or promotional activity.

This provision applies only to the extent permitted by applicable law.

26. SUSPENSION AND TERMINATION

PetCare AI may suspend, restrict, or terminate access where it reasonably determines that:

these Terms have been materially violated;
the Service has been used unlawfully;
fraudulent or abusive activity has occurred;
an account creates a security risk;
a payment has been fraudulently obtained;
Tokens, referrals, subscriptions, or promotions have been manipulated; or
suspension is otherwise legally permitted or required.

Where appropriate and legally required, PetCare AI may provide notice.

Upon termination, the user’s right to access the Service ends.

Termination does not automatically result in a refund except where required by applicable law.

27. ACCOUNT DELETION

Users may request or initiate account deletion through available account functionality or by contacting PetCare AI where applicable.

Account deletion may result in permanent loss of:

account information;
saved content;
service history;
unused promotional benefits; and
other account-linked information or entitlements.

The treatment of unused purchased Tokens upon account deletion must be communicated before deletion and should reflect PetCare AI’s final Token policy and applicable law.

28. CHANGES TO THE SERVICE

PetCare AI is an evolving product.

We may add, modify, remove, replace, improve, suspend, or discontinue features or functionality.

We do not guarantee that any particular feature will remain available indefinitely.

Material changes will be communicated where required by applicable law.

29. CHANGES TO THESE TERMS

PetCare AI may update these Terms to reflect changes in:

the Service;
technology;
business practices;
legal requirements;
security practices;
subscription offerings;
Token functionality; or
other relevant circumstances.

The “Last Updated” date may be revised when changes are made.

Where legally required, users will receive notice of material changes.

Continued use of PetCare AI following the effective date of revised Terms constitutes acceptance to the extent permitted by applicable law.

30. EXPORT COMPLIANCE

PetCare AI may be subject to United States export-control and sanctions laws.

Users must not access, export, re-export, transfer, or use the Service in violation of applicable export-control, sanctions, or trade restrictions.

31. GOVERNING LAW

Except where applicable law requires otherwise, these Terms will be governed by the laws of the State of Texas, without regard to conflict-of-laws principles.

Nothing in these Terms deprives consumers of mandatory rights that cannot legally be waived.

32. DISPUTE RESOLUTION AND ARBITRATION

PLEASE READ THIS SECTION CAREFULLY BECAUSE IT MAY AFFECT YOUR LEGAL RIGHTS.

32.1 Informal Dispute Resolution

Before initiating formal proceedings, users and PetCare AI are encouraged to attempt to resolve disputes informally.

Users may contact:

support@pet-care.ai

32.2 Binding Arbitration

Except for claims that may legally be brought in small claims court, claims relating to intellectual-property rights or unauthorized access, requests for injunctive relief where permitted, and matters that cannot legally be arbitrated, disputes arising from or relating to these Terms or PetCare AI will be resolved through binding arbitration administered by JAMS under its applicable rules and standards applicable to consumer disputes.

This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16, to the extent applicable.

The arbitration will take place in Texas, unless the parties agree otherwise or applicable law requires a different location. Arbitration may be conducted remotely by video, telephone, or other electronic means where permitted by the applicable JAMS rules and applicable law.

32.3 Jury Trial Waiver

To the extent permitted by applicable law, PetCare AI and the user waive the right to trial by jury for disputes subject to arbitration.

32.4 Class Action Waiver

To the maximum extent permitted by applicable law, claims must be brought on an individual basis and not as a plaintiff or class member in a purported:

class action;
collective action;
private attorney general action; or
other representative proceedings.

An arbitrator may not consolidate claims or conduct representative proceedings unless required by applicable law.

If any portion of this provision is unenforceable, it will be severed only to the minimum extent required.

32.5 Court Jurisdiction

For disputes that are not subject to arbitration, and unless applicable law requires otherwise, the parties agree to the jurisdiction of applicable courts located in California.

For disputes that are not subject to arbitration, and unless applicable law requires otherwise, the parties agree to the jurisdiction of applicable state or federal courts located in Texas.

33. GENERAL PROVISIONS

33.1 Entire Agreement

These Terms, the Privacy Policy, applicable purchase terms, Referral Program rules, and other terms expressly incorporated by reference constitute the agreement governing use of PetCare AI.

33.2 Severability

If any provision is determined to be invalid or unenforceable, the remaining provisions remain in effect.

33.3 No Waiver

Failure by PetCare AI to enforce any provision does not waive that provision or any related right.

33.4 Assignment

PetCare AI may assign or transfer these Terms or its rights and obligations in connection with a merger, acquisition, corporate reorganization, sale of assets, or another lawful transaction.

Users may not assign their rights or obligations without prior written permission except where applicable law permits otherwise.

33.5 Force Majeure

Neither party is responsible for failure or delay caused by circumstances beyond reasonable control, including:

natural disasters;
fire;
flood;
earthquake;
war;
terrorism;
civil unrest;
strikes;
utility failures;
internet outages;
governmental actions; or
changes in law.

33.6 Electronic Communications

Users agree that notices, agreements, disclosures, and other communications may be provided electronically to the extent permitted by applicable law.

Electronic acceptance of these Terms may constitute an electronic signature.

33.7 Headings

Headings are included for convenience and do not affect interpretation.

34.CONTACT INFORMATION

For questions, comments, complaints, support requests, or questions concerning these Terms, please contact:

Anvira Management LLC
PetCare AI

Email: support@pet-care.ai

Legal/Mailing Address: Leander, TX USA 78641

35. IMPORTANT CONSUMER NOTICE

Nothing in these Terms is intended to exclude, restrict, or waive rights or remedies that cannot lawfully be excluded, restricted, or waived under applicable consumer-protection or other laws.